+91 95516 42936
AV Infotechnologies
Get Quote
Non-IT Services

BPO & Voice Call Services in Chennai

Professional inbound and outbound voice support and back-office processing that lets you serve more customers without stretching your in-house team.

Request a Free Quote+91 95516 42936

Overview

A trained team that sounds like part of your business

Missed calls are missed sales, and long hold times turn happy customers into unhappy reviews. Our BPO services in Chennai give you a trained voice team that answers enquiries, supports customers and follows up on leads — so your core team can focus on running the business.

We handle inbound customer support, outbound telecalling, lead qualification, appointment scheduling, surveys and back-office processing. Every campaign starts with your scripts, product knowledge and service standards, so callers hear a consistent, professional voice for your brand.

Confidentiality is non-negotiable: multi-layered security, encrypted transmissions, secure cloud storage, controlled access and NDAs protect your customer data at every step.

Why choose AV Infotechnologies

  • Lower operating costs than building an in-house team
  • Trained agents following your scripts and standards
  • Multi-layered security and NDAs protect customer data
  • Flexible models that scale with call volumes
  • Regular reporting on calls, outcomes and quality

Industries we serve

  • Healthcare
  • Finance
  • Retail
  • Education
  • Logistics

Services

Our voice call and BPO services

  • Inbound customer support

    Order queries, complaints, product questions and helpline support.

  • Outbound telecalling

    Sales calls, follow-ups, renewals and promotional campaigns.

  • Lead generation & qualification

    Calling and qualifying leads so your sales team talks only to serious buyers.

  • Appointment scheduling

    Booking, confirming and reminding customers about appointments.

  • Surveys & feedback calls

    Customer satisfaction surveys, verification and feedback collection.

  • Back-office processing

    Order processing, documentation and administrative support tasks.

How we work

How we deliver Voice Call / BPO

  1. 01

    Understand

    We learn your customers, products, call volumes and service standards.

  2. 02

    Script & train

    Call scripts, FAQs and escalation paths are prepared and the team is trained.

  3. 03

    Go live

    Calls begin with close monitoring during the first weeks.

  4. 04

    Monitor & improve

    Call quality reviews and reports drive continuous improvement.

FAQs

Voice Call / BPO: frequently asked questions

Can’t find what you need? Ask us directly.

How do you ensure data security in your BPO services?

Multi-layered security, encrypted transmissions, secure cloud storage, controlled access and NDAs maintain confidentiality.

Do you handle both inbound and outbound calls?

Yes. We provide inbound customer support as well as outbound telecalling, lead qualification, follow-ups and surveys.

Which languages can your team support?

Tell us the languages your customers prefer and we will confirm the right team for your campaign when we prepare your quote.

Can you scale the team up or down?

Yes. Our flexible engagement models let you adjust capacity for seasonal peaks, campaigns and business growth.

How do you maintain call quality?

Every campaign has agreed scripts, training and escalation paths, and we monitor calls and share regular reports so quality stays consistent.

Related services

Request a free quote

Get a free quote for Voice Call / BPO

We are committed to helping you succeed, and we will work with you every step of the way.

Spam
protected